At Bilbax, you can request the deletion of your account and associated personal data.
1. Request Account Deletion
To request deletion of your Bilbax account and associated data, contact our support team through the Contact & Support page using the email address associated with your Bilbax account.
2. Information We May Delete
After verifying your request, we will delete or anonymize applicable information associated with your account, which may include:
- Account profile information.
- Connected account information stored by Bilbax.
- Automation settings and configurations.
- Analytics and lead information associated with your account.
- Other personal information stored in connection with your use of Bilbax.
3. Meta and Instagram Connections
If you connected an Instagram Professional account to Bilbax, you may also remove Bilbax's access through the applicable Meta or Instagram settings. Removing access may disconnect the integration and stop related automations.
4. Data Retention
Some information may be retained for a limited period where necessary for security, fraud prevention, legal compliance, dispute resolution, or other legitimate business purposes.
5. Processing Time
We will review verified deletion requests and process them within a reasonable timeframe. The exact time may depend on the nature and scope of the data associated with your account.
6. Contact Us
If you have questions about deleting your data or account, please contact us through our Contact & Support page.