At Bilbax, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
We may collect information you provide directly to us, including:
- Your name and email address when you create an account.
- Account and authentication information.
- Information required to connect your Instagram Professional account.
- Automation settings and preferences you create within Bilbax.
- Information submitted when you contact our support team.
2. Instagram and Meta Data
Bilbax uses Meta's official APIs to provide Instagram automation features. When you connect your Instagram Professional account, we may access and process information that is necessary to provide the features you choose to use.
We do not receive or store your Instagram password. Your connection is handled through Meta's official authorization process.
3. How We Use Your Information
We use your information to:
- Provide and operate Bilbax.
- Connect and manage your Instagram automations.
- Send automated messages based on your configured automations.
- Display analytics and captured lead information.
- Maintain security and prevent misuse of our services.
- Provide customer support and communicate important service updates.
4. Captured Lead Information
When you use Bilbax lead collection features, information submitted by people interacting with your automation may be stored so that you can view and manage the leads generated through your Instagram automations.
You are responsible for ensuring that your use of lead collection and automation features complies with applicable laws and platform policies.
5. How We Share Information
We do not sell your personal information. We may share information only when necessary to operate our service, comply with legal obligations, protect our rights and users, or work with trusted service providers that help us operate Bilbax.
6. Data Security
We use reasonable technical and organizational measures designed to protect your information. However, no online service or method of data transmission can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described in our Data Deletion page.
8. Your Choices and Rights
Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion of certain information.
9. Third-Party Services
Bilbax may rely on trusted third-party services to operate parts of the platform, including hosting, authentication, database infrastructure, payment processing, and Meta's official APIs.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through our Contact & Support page.