This Refund & Cancellation Policy explains how cancellations, refunds, and subscription changes are handled for Bilbax.
1. Subscriptions
Bilbax may offer paid subscriptions that provide access to additional features and services. The price and billing details of a subscription will be displayed before you complete your purchase.
2. Cancellation
You may cancel your subscription at any time through the cancellation options available in your Bilbax account or through the applicable payment provider.
Unless otherwise stated at the time of purchase, cancellation will stop future renewal charges, and your access to paid features may continue until the end of your current billing period.
3. Refunds
Payments are generally non-refundable once a billing period has started, except where required by applicable law or where Bilbax determines that a refund is appropriate in exceptional circumstances.
If you believe you were charged in error or experienced a significant issue with the service, you may contact our support team to request a review of your payment.
4. Free Trials and Promotional Offers
If Bilbax offers a free trial or promotional period, the specific terms of that offer will be displayed when you sign up. You are responsible for cancelling before the trial ends if you do not wish to continue with a paid subscription.
5. Failed or Duplicate Payments
If you believe that you have been charged more than once or that a payment was processed incorrectly, please contact us with the relevant payment details so that we can investigate the issue.
6. Changes to Pricing
We may change subscription prices or plans from time to time. Any changes will apply according to the terms presented to you and any applicable notice requirements.
7. Contact & Support
For questions about cancellations, refunds, or billing, please contact us through our Contact & Support page and include the email address associated with your Bilbax account.